Our Policies

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.   

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.  
  • Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one (1) business day before your medical service or item. You can also ask your healthcare provider and any other provider you choose for a Good Faith Estimate before you schedule an item or service.  
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.  
  • Make sure to save a copy or picture of your Good Faith Estimate.  
  • For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 368-1019. 

Cancelations and No-Shows

  • Appointments must be canceled or rescheduled at least 24 hours in advance. 
  • If an appointment is canceled with less than 24 hours notice, clients will be charged the full session fee. 
  • If a client does not show up for a scheduled appointment and has not canceled or rescheduled at least 24 hours in advance, the full session fee will be charged. 
  • If a client has a history of repeatedly cancelling or not showing up for appointments, we reserve the right to ask for payment in full before scheduling future appointments. 
  • We understand that unforeseen events can happen, and we will make exceptions on a case-by-case basis. 
  • Clients who are running late should call us to let us know as soon as possible. We will do our best to accommodate late arrivals, but we may not be able to extend the session to its full length if the next client is scheduled to arrive shortly. 
  • We will send text, email and phone call reminders two days before the scheduled appointment. It is the responsibility of the client to confirm their appointment. 

Thank you for your understanding and dedication to helping our clinicians maintain healthy boundaries!